Diaxo.go - Group orders
FAQ
Before messaging me with a question, please read this page and this section. Only contact me if you haven't found the answer on the page. I receive a huge number of messages daily - often repetitive ones, even though the answer is already available in the group. Please, let's respect each other's time.
1. What is the status of my order?
Updates are posted regularly in the group. If there is no new update, it means your order status has not changed yet. Please be patient. You can also check your orders here : CHECK YOUR ORDER
2. How long does delivery take?
Delivery time depends on the product release, shipping from Korea, and international transport. Please remember that delays can happen and are outside of my control.
I often combine several parcels together to make shipping costs as efficient as possible.
3. How much is shipping from Korea, customs fees...?
I cannot provide exact prices in advance. Shipping costs always depend on the weight and size of the parcel. I am not able to estimate the final price immediately, so you can only use previous GO’s as a reference. The final shipping cost will be known once I arrange shipment from Korea to Poland.The shipping cost from Korea includes alladditional fees., such as the proxy services (ordering, unboxing, only pob option(900/1300KRW) etc.)
Customs fees in Poland may apply depending on the parcel value. This is usually VAT (~23%), calculated based on the total value of the parcel (product + shipping). However, some parcels may pass customs without additional fees, depending on random checks and classification. Additional handling or courier fees may also apply depending on the shipping method.
4. What happens if I miss a payment deadline?
Payments must be made within the given deadlines! For late payments, a fee of €0.50 per day will be applied. If the delay exceeds 2 weeks, I reserve the right to cancel your order without a refund.
5. I’ve claimed an item - when can I pay?
After claiming your item (POB/album or any other product), you will be added to the chat group if you are not already in it. For POBs, I first need to collect enough participants to ensure everyone gets the members they want, which takes some time.
I will announce in advance when payments can start, and you will be tagged in the group - so you will not miss any important updates or notifications :)
6. Are there any rules for the group chat?
Yes. The group chat is mainly an information channel where I post updates, tag participants, and share important announcements. I usually ask not to reply under update messages so that important information doesn’t get lost. Please only send messages there if it is necessary.
Most questions can be found on the website, in the spreadsheet, or in the group chat history. If you have a question that is not answered anywhere, please contact me privately.
If you are interested in casual conversations, there is also a SPAM group chat. You can join it via the link - you will be automatically added :) After joining, please check the pinned message with the rules. If you cannot see it, the main rule is simple: respect. You are welcome to talk about anything as long as it is done in a polite and respectful way.
This is not a selling group. If you would like to share your own offer, please contact me first to get permission. If approved, you may post it in the spam group with the note: “approved by Dia”.
7. Are there any additional costs?
The main costs include: the product price, shipping from Korea to me, customs fees, and shipping from me to you.
There may be a small difference due to currency exchange rates. If this happens, the difference will be added to or deducted from the shipping cost accordingly. For shipping to you, in addition to the courier fee, there may be extra costs for packaging materials such as boxes/envelopes, bubble wrap, top loaders, and other protective supplies to ensure your parcel arrives safely.
8. Do I need to fill out the form, pay...
If you are tagged in the group, then yes - you are required to fill out the form/ follow the payment instructions.
If I mention a specific event or shipping round, it applies only to people who took part in that particular event. You didn't join it = you don't need to fill anything out.
If you are unsure which orders you are part of, please check the spreadsheets - all your active claims will always be listed there.
9. What are leftovers?
It can be albums, POBs, or other products that were not claimed during the main event or order period. They may be available later for purchase depending on availability.
10. Deadline – how much time do I have to complete a payment?
Each case is handled individually:
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For fancalls / short events, the payment window is usually very short - typically 1 day.
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For shipping from Korea, the payment period is usually around 3–7 days.
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For customs fees, I may request payment immediately upon receiving the invoice.
In every case, the exact deadline is different. If any payment is required, you will always receive a specific due date and time (in Polish local time) clearly indicated in the group message.
11. What are fixed / preclaim spots?
These are spots that can be reserved before a comeback. A signup post is announced, where you can apply within a specific time frame.
Fixed – if you write for example “fixed RUI”, it means I will assign you to every event in RUI’s spot. You are committing to participate and pay. You have priority over everyone else.
Preclaim – you are not obligated to anything, but you express interest in participating in my GOs. However, please respect everyone’s time and do not sign up if you do not intend to join. If you sign up, you will have priority during the comeback when claiming members, etc.
By signing up, you may also receive additional entries for lotteries. Exact details are always provided in the post regarding fixed/pre-claim spots.
12. In which currency can I pay?
only in PLN or EUR
13. Can I change my Instagram username?
Of course! However, please send me a message before you change it. I won't be able to guess that it's still you, so letting me know in advance is very important :)
14. What will I receive thanks to the fancall?
Apart from the video call itself, you will receive an album personalized with your name or nickname! If you have a call with Hyun -> the album will be signed by Hyun, if you have a fancall with the whole group - by the whole group :) Other benefits, such as polaroids, are kept by me and I don't usually resell them. However, if such a situation arises, the fancall winner gets the first priority to buy them.
Short glossary
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GO (Group Order) – a group order, where one person collects orders from multiple people to buy items together
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GOM (Group Order Manager) – person organizing the group order; collects payments, places orders, and distributes products
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WTS (Want To Sell)
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WTB (Want To Buy)
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WTT (Want To Trade)
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ISO (In Search Of)
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SET / FULL SET – all album versions/all pobs versions etc.
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CLAIM – reservation of a specific item (e.g., an album, a photocard)
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SLOT – spot in the group order (e.g., "3 slots left")
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1st Payment – initial payment ( for the product)
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EMS –international shipping cost from Korea
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DOMS – domestic shipping (from GOM to you)
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PC (Photocard)
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POB (Pre-Order Benefit) – special photocard
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LD (Lucky Draw)
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Album Pull –random items you get from the album
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DM (Direct Message)
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PRIO (Priority) – priority (e.g., "prio EU")
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WW (Worldwide)
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EU / US only – Shipping only to these regions