Home | Diaxo.go

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Hi! I'm Dia

Hi! You might know me from my second account @hansoul.xo I study and work, so my reply times may vary, but I’ll definitely reply 100%, so please be patient! ❤︎ Thank you!

How GO work?

Here’s everything you need to know

step by step!

Collecting Orders

1. Event Announcement

I announce a new event on my Instagram profile - @diaxo.go

Events may include (for ex.):
• Albums
• Merch
• Special events

• fancalls etc.

2. Order Collection & Payment
I collect orders and payments from everyone joining :) (& you are added to a group chat)

3. Order Placement
I place the order & all albums, merch etc. are delivered to my Korean address.

At this stage, you only pay the product price in Korea~

Payment metods: Blik, Paypal, Revolut, Bank transfer

International Shipping
(Korea → Poland)

When your orders arrive at my Korean address, they go through several steps:

1. Unboxing & inspection
I'm checking if the order is correct. If something is wrong, I report the issue to the store immediately. If everything is correct, you will be notified in the group chat and receive photos of your items :)

2. Consolidation & shipping to Poland
If everything is correct and I have the option, I ask the delivery service to ship your order to Poland (to me). You will be informed about the planned shipping date and the payment deadline.

At this stage, you pay for the shipping from Korea to Poland (to me), and later for any customs fees~

Delivery to You

1.When your order arrives in Poland:

I check if everything matches your order
I assign extras (e.g. photocards) if you chose an open album/inclusions option. There will be a special form.
I prepare all individual orders for shipment

2. Shipping to you:
I can ship your order via:

InPost (Poland & selected countries)
Vinted (Poland & selected countries)
Polish Post (worldwide, with exceptions)
Courier (worldwide, with exceptions)
Personal pickup (Katowice area)

You can check the exact list of countries: here

When the time comes, you will receive a special form where you choose your preferred shipping method. I will also contact you individually later :)

PROOFs

When you receive your parcel, I kindly ask you to let me know.

This is not a requirement, but it is very important to me and always appreciated. It helps me confirm that all orders have been successfully delivered and keeps everything organized.

You can do this, for example, by:

• posting a instastory (preferably) and tagging my account,

• sending me a private message, • sharing a post/video on any social media platform

anything that lets me know everything arrived safely :)

Please treat everyone in the process with respect.

If the rules are violated (e.g. repeated disrespect, ignoring updates, or not following payment terms), I reserve the right to remove you from the group order and refuse participation in future GO’s.

Respect & consequences

Payments
& deadlines

Payments must be made within the given deadlines! For late payments, a fee of €0.50 per day will be applied. If the delay exceeds 2 weeks, I reserve the right to cancel your order without a refund.

Understanding group orders

By joining, you understand that this is a group order process involving international shipping, waiting times, and possible delays outside of my control.

You need to know this...

Rules

You respect the GOM
& follow updates

I run these group orders voluntarily and in my free time. I help organize everything, place orders, and often cover costs in advance for participants.
Please be respectful and make sure to regularly check updates and messages regarding your order.

Communication
& responsibility

You are responsible for reading all updates and responding when needed. Missing important information may result in delays or issues with your order.

Responsibility.

I am responsible for placing orders, receiving items, and organizing shipments.
I am not responsible for lost or damaged parcels during transit or for customs delays or issues that are outside of my control....
In case a parcel is lost during shipping from me to you, I am not liable for the loss; however, I will do my best to assist you and help resolve the situation where possible :)

By joining the group order, you agree to:

What about...

Fancalls

Want to talk to XLOV? No problem! :D

Thanks to group orders, you have a higher chance of joining fancalls!

Fancalls are online video call events with artists, usually organized through album purchases or special event entries.

Participants are selected to have a short call with the artist at a scheduled time.

Never had a fancall before? Not sure how it works? Everything is also explained here :)

Do you still have any questions?

Please check the FAQ.

FAQ

Key Links

Here you will find all essential links related to orders, updates, and information. Please check this section regularly to stay up to date with any changes or announcements.